Care home phases out outdated solutions: needs precise knowledge to ensure residents’ well-being

Nemlia News – December 2023

We meet the department head at Kristinehøj Care Home to discuss how old systems can challenge residents’ well-being and why more evening rounds are not a good solution when unsure about residents’ conditions. Anette Jensen outlines how data and new forms of communication can ensure the right care at the right time.

As a department head, Anette Jensen has seen how the care home has become more dementia-friendly over the years, with larger and brighter accommodations. Simultaneously, they have gained better knowledge and notification of residents’ needs, meeting the demands of the time.

“Previously, treadmats and alarms from traditional pier sensors worked well to alert us when a resident got out of bed or had a need. Residents were relatively self-sufficient, and we had fewer individual acute situations,” says department head Anette Jensen.

Dementia and new times create the need for more precise alerts and alarms

“Today, due to an increased incidence of dementia, we find that residents push the treadmats under the bed or avoid them because they are afraid of stepping on the mat. We have also had creative residents who disassembled the treadmats and the old pier sensors.”

“This old technology was good at the time, 
but it is no longer sufficient for the type of care 
and support needed today.”

It’s not the economic aspect of repairs and reordering that initially captures attention at Kristinehøj Care Home. It’s the uncertainty about residents’ well-being that the care home cannot accept.

More visits do not improve quality of life
“When a resident may have moved or damaged a pier sensor or treadmat without us knowing, the worst part is that we don’t know if we should have been called to assist or care for the resident. This led us to try to address the uncertainty by making extra evening rounds.”

According to Anette Jensen, experiences at the care home show that making extra rounds at night to cover up uncertainty created by the old technology is not beneficial.

“It costs time that could be spent on individual care and support. A quiet routine visit during the night can wake the residents. Accidentally waking a resident with dementia can disrupt their daily routines in the middle of the night and create unrest. We risk reversing day and night over an extended period. All this can happen even if we looked in very cautiously. The disrupted sleep at night costs residents their energy and dignity.”

When the alarms didn’t work, it created uncertainty.

False alarms undermine quality of life

But the old system could also create uncertainty because it sent an alarm in the evening without intelligently considering the resident’s needs.

“When the treadmat, on the other hand, worked, the challenge was that we immediately went to the resident to see if there was a need for care. It could often be a false alarm because the resident had simply gone back to bed or something similar.”

Precise knowledge about the residents provides more security for everyone
“The old technology was good enough in the past, but it is no longer sufficient for the type of care and attention needed today,” says Anette Jensen, explaining that old pierce sensors, unnecessarily activated or damaged, can pose the same challenges as with treadmats.

The system without data and intelligence created uncertainty, consumed the staff’s time, and could lead the staff to disturb a resident in the evening who was engaged in their private activities.

“We know exactly when to visit those who need 
assistance and care. And we can see what type of 
help each one needs.'”

“This is why we are happy to have changed to system and a solution from Nemlia that is easy for the staff to adjust to each resident’s needs. It informs us about who needs what. We can now reduce the number of nightly rounds where we check on all residents. Because we know exactly when to visit those who need assistance and care. And we can see what type of help each person needs,” concludes the department head.


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